- How to sell or redeem your investments on the Endowus platform
- How to withdraw cash from your account on the Endowus platform
- How long do redemptions take?
- Actual redemption amount
- Full redemptions
How to sell or redeem your investments on the Endowus platform
Log in to your Endowus account > Go to Invest | Redeem | Transfer > Select Redeem.
How to withdraw cash from your Endowus account
Log in to your Endowus account > Go to Invest | Redeem | Transfer > Select Withdraw cash.
How long do redemptions take?
For Cash Redemptions: Generally, a redemption order confirmed before 12:30 PM on a valid business day will be executed by UOB Kay Hian, our partner broker, on the same day (T). You should expect to receive your redemption proceeds in approximately 3-5 business days (for redemptions that are credited to your Endowus cash balance or a linked bank account).
You may opt to have your redemption proceeds:
- Transferred to a cash management goal (currently available for SGD Cash goals via the Endowus mobile app);
- Credited to your Endowus cash balance; or
- Withdrawn to a linked bank account under your own name.
Kindly note that withdrawals to linked bank accounts may take an additional 1-2 days to be credited.
For CPF/SRS Redemptions: Generally, a redemption order confirmed before 8:30 AM on a valid business day will be executed by UOB Kay Hian, our partner broker, on the same day (T). You should expect to receive your redemption proceeds in your CPF/SRS Agent Bank account in approximately 5-7 business days.
* Please note that there are funds that are exceptions to this and their trading price will vary.
Valid business day: Your trades are executed on a best-effort basis on a valid business day, which excludes Singapore public holidays and Fund Holidays (as declared by the individual Fund Managers).
If a trade is confirmed after the cut-off time on a valid business day (12:30PM for cash transactions and 8:30AM for CPF/SRS transactions), we will endeavor to submit the trade for execution on the next valid business day.
* Note: For CPF OA redemptions, kindly note that the proceeds will be credited to your CPF IA. If you have not had any transactions for 2 consecutive months, your CPF IA agent bank will automatically transfer the cash balance from your CPF IA to your CPF OA. Alternatively, you can request that your agent bank transfer the funds to your CPF OA at any time.
Are there any withdrawal fees or penalties?
There are no withdrawal charges or transaction fees for SGD cash transfers via FAST. Endowus has no lock-in period, so you may withdraw your investments at any time.
Redeemable Value
The Redeemable Value excludes investment transactions that have not settled completely. If you have any investment transaction that is “Processing”, you will not be able to redeem the investment until the transaction's status is "Completed".
Actual Redemption Amount
The actual redemption amount that you receive may differ from your input amount. When you confirm a redemption order, our system will calculate the number of units to redeem based on the latest available Net Asset Value (NAV), or 'trading price', at the time of the redemption request.
Example of redemption for a single fund: You confirm a $3,000 redemption order at 10AM on 2 July (a business day) for Fund X. If Fund X's latest NAV is $10 on 1 July, our system will calculate that we should redeem 300 units of Fund X. When your redemption is sent to UOBKH at 12:30PM on 2 July, they will generally execute your redemption on the same business day. If the closing NAV of Fund X is $11 on 2 July (all redemptions will be executed at the same NAV on that day), then you will receive $3,300 (300 units x $11 NAV).
Full Redemption
If you make a full redemption, we will cancel any pending (uninitiated) transactions or scheduled recurring transactions associated with this goal.
Kindly note that while we are processing the quarterly Endowus Fee charge, you can only make a partial redemption request of up to 90% of your redeemable value.
How the Endowus Fee is charged when you do a full redemption: If you fully redeem from a goal before the end of a calendar quarter, we will only charge the Endowus Fee on a pro-rata basis of your daily average investment value, upon the completion of the redemption (and prior to withdrawals, if any).
Exceptions
Please find the list of funds that trade on a different schedule from most of our funds here.