How do I troubleshoot issues with SMS One-Time Password (OTP)? (SG)

If you are unable to receive a SMS OTP, please try the following ways to troubleshoot the issue:

1. Log out and re-login of your Endowus account
2. Troubleshoot common issues with mobile device:
   
   • Restart the mobile device 
   • Check that Airplane mode is disabled
   • Check that the network connection has sufficient signal and that you are able to receive SMS from another mobile number
   • Check your junk/spam messages (please search for 'How do I find junk or spam message' based on your phone's model and operating system)
   • Check your blocked numbers (please search for 'How do I turn off the SMS' based on your phone's model and operating system)

If the above troubleshoot methods do not work, please email us at support@endowus.com or send a WhatsApp message to +65 3129 0038 with the following information:

1. The type of troubleshoot methods that have been tried
2. Action that you want to take in your Endowus account (eg confirm an investment order for Goal XYZ)