How do I troubleshoot issues with SMS One-Time Password (OTP)? (SG)

If you are unable to receive SMS OTPs, please try the following ways to troubleshoot the issue:

1. Log out and re-login to your Endowus account
2. Troubleshoot common issues via the methods below:
   
   • Restart the mobile device 
   • Check that Airplane mode is disabled
   • Check that the network connection has sufficient signal and that you are able to receive SMS from another mobile number
   • Check your junk/spam messages (please search for 'How do I find junk or spam message' based on your phone's model and operating system)
   • Check your blocked numbers (please search for 'How do I turn off the SMS' based on your phone's model and operating system)

Please note that for mobile numbers in roaming mode (ie. when you are overseas), we are unable to guarantee that SMS OTPs will be delivered successfully as this is dependant on agreements between home and roaming networks. 

If the above troubleshooting methods do not work, please email us at support@endowus.com or send a WhatsApp message to +65 3129 0038 with the following information:

1. The troubleshooting methods that have been tried; and
2. The action that you wish to take for your Endowus account (eg. confirm an investment order for "Goal XYZ").