As a regulated financial institution in Singapore, Endowus is committed to the responsible use of AI, as enumerated in the MAS Fairness, Ethics, Accountability and Transparency Principles and supervisory guidance on AI risk management. This means that as far as reasonably possible, Endowus takes steps to ensure that:
- the use of your data is fair and non-discriminatory;
- we regularly review and validate our models for accuracy and relevance and to minimise unintentional bias;
- we perform frequent cybersecurity reviews to ensure that vulnerabilities and threats are dealt with in a timely manner; and
- the use of AI is aligned with Endowus’ values.
For the purposes of our AI features, Endowus does not use your Personally Identifiable Information (PII) data (e.g. name and address) to generate our responses to you. However, we may retrieve relevant content from Endowus' internal knowledge base and, where relevant, information related to your account (e.g. holdings, transaction status) to tailor AI responses for you. Further, your interactions with our AI bots may be used to fine-tune our AI's responses. We will redact your personal data (if any) before using your interactions to fine-tune our AI's responses.
Responses are generated automatically and may be inaccurate or incomplete. Accordingly, please do not rely solely on responses generated by our AI bots, which are for your information only and do not constitute financial advice. The responses are subject to our disclaimer, our Terms, Conditions and Disclosures, and Platform Agreement. Please reach out to us before acting on the information provided by our AI bots.
If you would like more information about how we derive our responses or would like to provide feedback, please submit a support request.