How do I cancel an investment or redemption order? (SG)
Updated
How do I cancel investments?
You may cancel your cash, CPF or SRS investments before they are submitted to our broker by clicking the ‘Cancel’ button on the Activity & Balances page.
If the investment order has been submitted to our broker for execution, the transaction can no longer be cancelled, and you will no longer see the ‘Cancel’ button. You will be notified of the status of your cancellation request via email. If your cancellation is unsuccessful, it will proceed as scheduled.
What happens if your cancellation is successful
For Cash investments
From cash balance
Your funds will be returned to your cash balance
From linked bank account
If the funds have not been debited from your bank account, your funds will remain in your bank account
If the funds have been debited from your bank account, your funds will be credited to your cash balance
For CPF/ SRS investments
Your funds will remain in your CPF or SRS account respectively
How do I cancel redemptions?
Please note that redemption orders that have been submitted to our broker for execution cannot be cancelled. You may contact support@endowus.com for queries on redemption order cancellations.